Our Terms & Policies

These Terms and Conditions govern your use of ekaanwellness.com and the membership services provided by Ekaan Wellness Private Limited ("Ekaan", "We", "Us", "Our"). By accessing our website or enrolling in any membership plan, you agree to be bound by these terms. If you are enrolling on behalf of a senior family member, you confirm that you have the authority to do so.

• Membership plans are available to individuals residing in Delhi NCR. Ekaan Wellness reserves the right to decline any membership application at its sole discretion.
• Membership begins on the Service Activation Date, which is confirmed within 48 hours of payment. You will receive written confirmation of activation.
• Memberships are billed quarterly in advance. Taxes are charged at actuals.
• Ekaan Wellness reserves the right to revise plan inclusions or pricing with reasonable prior notice.
• Membership rights and benefits are personal and non-transferable.
• If the member is unable to consent due to age or medical condition, all obligations and responsibilities shall rest with the Next of Kin ("NOK") — a family member of sound mind, above 18 years of age, authorised to act on the member's behalf.

• Services are delivered within Delhi NCR at the member's registered residential address ("Home Zone").
• If services are required outside the Home Zone, Ekaan Wellness must be notified at least 48 hours in advance. Services outside the Home Zone are subject to availability and confirmation.
• Our Care Managers and partner professionals require reasonable access to the member's home to deliver services. If access is unavailable, Ekaan Wellness shall not be held responsible for any delay or inability to render services.
• Ekaan Wellness is not a medical institution. Our services include concierge coordination, companionship, wellness support, and daily life assistance. Medical diagnosis and treatment remain the responsibility of registered medical professionals.
• Services are subject to force majeure conditions including acts of God, pandemic, strikes, civic disruptions, or any other circumstances beyond our control. Such events shall not constitute a breach on our part.

• Members and their NOK must provide accurate, complete, and updated information including medical history, emergency contacts, and residential details.
• Members must ensure that Ekaan Wellness team members are treated with dignity and respect at all times. Any misconduct, harassment, or physical harm directed toward our team will result in immediate termination of membership.
• Members shall not attempt to directly hire, engage, or solicit any Care Manager introduced by Ekaan Wellness during the membership period or within 12 months following its expiry.
• Members shall not attempt to directly hire, engage, or solicit any partner or vendor introduced by Ekaan Wellness during the membership period or within 12 months following its expiry.
• The safety and security of Ekaan's direct employees and corporate personnel, including Care Managers, relationship managers, auditors, or authorized representatives, while on the member's premises shall be the responsibility of the member. Independent third-party personnel, including caregivers, attendants, nurses, therapists, technicians, maintenance personnel, or other partner personnel deployed by independent service providers, shall remain subject to the employment, supervision, safety, insurance, and liability arrangements of their respective employers or service providers.

• Membership fees are payable in advance for the selected billing period.
• Any additional services availed beyond the membership plan will be charged at prevailing rates and must be settled within 7 days of invoice.
• If any costs or expenses are incurred by Ekaan Wellness while rendering services on behalf of the member, these shall be reimbursed by the member within 7 days of the invoice being raised.

• Ekaan Wellness may terminate the membership by giving 30 days written notice, with or without cause.
• Ekaan Wellness may terminate the membership immediately if the member or NOK is found to have provided false or incomplete information, breached these terms, or engaged in misconduct toward our team.
• Ekaan Wellness reserves the right to decline or discontinue services if a member or any person at the member's residence is suffering from a communicable disease that was not disclosed at the time of enrolment.

• A member may terminate their membership at any time by providing written notice to care@ekaanwellness.com.
• Upon termination, Ekaan Wellness shall retain the fee for the current quarter in which services were rendered. Any remaining balance for future quarters will be refunded subject to deductions, as per the Refund Policy.

• Non-renewal: Membership will cease upon expiry of the current term if not renewed.
• Death: Membership terminates automatically upon the death of the member. Fees are payable up to the date services were last rendered.

• Ekaan Wellness will make every reasonable effort to deliver services with care and skill. However, we cannot be held liable for any direct, indirect, or consequential damages arising from the use of our services or the conduct of independent third-party service providers.
• In the event of any liability, our responsibility shall be limited to the membership fee paid for the quarter in which the liability arose, after deducting the value of services already rendered.

Ekaan Wellness coordinates third-party services — including medical, diagnostic, home maintenance, and wellness services — on behalf of members. We are not responsible for the conduct, quality, or outcomes of independent third-party providers. Any direct engagement between the member and a third-party provider is at the member's own risk.

Independent third-party providers are solely responsible for their personnel, service quality, professional conduct, operational performance, staffing decisions, supervision, licensing, insurance, negligence, omissions, and service outcomes.

Ekaan's role is limited to coordination, facilitation, communication, reporting, and support.

Performance Reporting Disclaimer

Where Ekaan provides attendance updates, caregiver check-ins, service logs, checklist confirmations, activity reports, performance summaries, wellness observations, or similar updates regarding any independent third-party service provider, caregiver, attendant, nurse, therapist, or partner personnel, such information is compiled solely from information, logs, reports, updates, and data provided by the independent service provider, their personnel, and/or the member and family members. Ekaan acts solely as a coordination, communication, and data compilation platform for informational convenience. Ekaan does not independently verify, physically inspect, supervise, audit, certify, warrant, or guarantee the real-time conduct, moral character, service quality, clinical competence, safety, performance, or operational execution of any independent third-party service provider or its personnel. Such updates shall not be construed as supervision, certification, endorsement, quality assurance, or a guarantee of performance and shall not transfer operational or service execution liability to Ekaan.

• Ekaan may collect and process personal, medical, wellness, operational, and contact-related information for service facilitation purposes.
• Information may be shared with relevant healthcare providers, hospitals, laboratories, pharmacies, service partners, emergency contacts, and authorised representatives strictly for operational and service delivery purposes.
• Ekaan shall make commercially reasonable efforts to maintain confidentiality and data security.
• Clients acknowledge that digital communication channels may involve inherent cybersecurity risks.
• Ekaan shall collect, process, store, transfer, and share personal information and health-related information in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 and any rules framed thereunder.
• The member acknowledges that specific health-related information may be collected and shared with relevant healthcare providers, hospitals, laboratories, pharmacies, caregivers, service partners, emergency contacts, and authorised representatives solely for the purpose of service delivery, care coordination, emergency response, operational management, and regulatory compliance.
• Where required by applicable law, Ekaan shall obtain separate and explicit consent through onboarding forms, consent forms, digital workflows, or other appropriate mechanisms before processing or sharing sensitive personal information.

All content on ekaanwellness.com including text, design, and brand assets is the property of Ekaan Wellness Private Limited and may not be reproduced without prior written permission.

Ekaan Wellness reserves the right to update these Terms and Conditions at any time. Updated terms will be posted on the website. Continued use of services constitutes acceptance of the revised terms.

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi.

Ekaan Wellness Private Limited hello@ekaanwellness.com +91 9891189189